Customer Service

Service Concept
For a long time, our company regards quality as life, seeks development with reputation, implements national chemical standards, and serves the vast number of chemicals, pesticides, pharmaceuticals, chemical fibers, chlor-alkali and electronics with high-quality products and reasonable prices. and other customers, providing them with various standard and non-standard graphite equipment.

Pre-sales service
At the beginning of sales, professional engineers will communicate with you, understand your needs, and choose the most suitable product solution for you. We accept special customization for your special needs.

Sales service
From the time of delivery of the equipment, the failure of the equipment due to quality reasons will be guaranteed for one year free of charge. For failures not caused by the quality of the product itself, it is also guaranteed to actively cooperate, repair and maintain.

After-sale service
Lifetime supply of spare parts, truly worry-free, and equipped with specialized maintenance engineers to solve maintenance problems for you and minimize losses caused by equipment outages.